1) Definitions

"Company IP" includes, but is not limited to, the contents, layout, design, colours, appearance, graphics, and imagery of the Product, Content, and Materials as well as all copyrights, trademarks, trade secrets, patents, and other intellectual property contained in the Product, Content, and Materials.

"Content" means any content, writing, images, audiovisual content, or other information published on the Product.

"Effective Date" means the date that this Privacy Policy come into force.

"Goods" means any or all goods provided by or on the Product.

"Items" means any and all of the Product, Goods, Services, Content, and Materials collectively.

"Materials" means any materials, information, or documentation that We may provide to You in connection with Your use of the Goods or Services or Product including documentation, data, information developed by Us or owned by Us, and other materials which may assist in Your use of Goods or Services or Product.

"Parties" means both You (the user of the Product) and Us (the owner of the Product) collectively.

"Personal Information" means information that we obtain from You in connection with Your use of the Product.

"Privacy Policy" means this privacy policy.

"Product" means the website including all pages, all sub pages, all blogs, all forums, all other connected pages, and all other connected internet content whatsoever, the home page or main page of which is located at: dreamingking.com

"Services" means any or all services provided by or on the Product.

"Third Party Links" means links or references to websites or applications other than the Product, to content other than the Content, or to materials other than the Materials, none of which are controlled by Us.

"Third Party Service Provider" means a third party, separate from Us or Our company but which provides services that assist Us in serving You. This may include but is not restricted to web hosting, IT services, security services, payment processing, deliveries, customer service, order fulfilment, or other services.

"Us" , "We" , "Our" , "the Company" or "the Owner" refers to Dreaming King Productions Pty Ltd.

"Us" , "We" , "Our" , "the Company" or "the Owner" also includes any employees, affiliates, agents, or other representatives of Dreaming King Productions Pty Ltd.

"You" or "Your" refers to the user of the Product.

"Your Content" means any Content posted to or added to the Product, Content, or Materials by You or by somebody authorised by You or doing so on Your behalf.

2) Interpretation

1. In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation shall apply:
1. Words referring to one gender include every other gender.
2. Words referring to a singular number include the plural, and words referring to a plural include the singular.
3. Words referring to a person or persons includes companies, firms, corporations, organisations, and vice versa.
4. Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of this Privacy Policy.
5. Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it.
6. Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.

3) Type of information and how it is collected

1. When You use the Product, We may collect information from You through automatic tracking systems (such as information about your browsing preferences).
2. In addition, We may collect information that You volunteer to Us (such as information that You provide during a sign up process or at other times while using the Product).
3. In order to access all of the features of the Product, You are required to register as a user. During the registration process, We collect some of Your Personal Information, in the following manner:
1. We will not collect information that identifies You personally, except when You specifically volunteer that information to Us.
2. The information that We will collect from You at registration includes Your full name and e-mail address.
3. By undergoing the registration process You consent to Us collecting Your Personal Information, including the Personal Information described in this clause. You also consent to Us collecting any other Personal Information as well as storing, using, or disclosing Your Personal Information in accordance with this Privacy Policy.
4. In order to access some specific features of the Product, You are required to provide some Personal Information. During this process, We collect some of Your Personal Information, in the following manner:
1. We will not collect information that identifies You personally, except when You specifically volunteer that information to Us when using specific Product features. These specific Product features might include, but are not limited to:
1. making purchases
2. receiving notifications by text message or e-mail about events and promotions
3. receiving general e-mails from Us
4. commenting on Our content such as blogs, articles, photographs, or videos, or participating in Our forums, bulletin boards, chat rooms, or other similar features
5. participating in surveys
2. In addition to any Personal Information that You are required to provide in order to access these additional Product features, in some cases You may be required to provide more specific information. For example, in order to make purchases, You may need to provide credit card information, billing information, and postal addresses.
5. From time to time We may request information from You to assist Us in improving Our Product, Goods, Services, Content, or Materials. For example, We may ask You to answer some questions about Your demographics, Your shopping preferences, or Your other preferences in relation to the Product.
6. In addition to collecting the Personal Information as already described in this clause, we may also collect the following Personal Information: hobbies, likes and dislikes, preferred story genres, preferred art styles.

4) Cookies

1. Cookies are small files stored on Your device which collect information about Your browsing behaviour.
2. Cookies help the Product to 'remember' you, your preferences, and your actions over time.
3. Please refer to Our cookies policy for further information about how the Product does and does not use cookies.
4. Third parties who advertise on the Product may use cookies in order to learn about Your browsing preferences and to present relevant advertisements to You. Cookies enable these advertisers to recognise Your device each time You are sent an advertisement. It allows them to compile information about where You saw their advertisement, and to better target their advertisements. You may notice these targeted advertisements on the Product or on other websites that You visit. We do not control the cookies that may be used by these third party advertisers. This Privacy Policy only addresses Our use of cookies and does not address the use of cookies by any of these third party advertisers. For information about the use of cookies by these third party advertisers you will need to consult their privacy policies or cookies policies respectively.

5) How your information is stored

1. Please note that no systems involving the transmission of information via the Internet, or the electronic storage of data, are completely secure. However, we take the protection and storage of Your Personal Information very seriously. We take all reasonable steps to protect Your Personal Information.
2. We use appropriate physical, digital, managerial, and security systems to store Your Personal Information and to protect it against unauthorised access, destruction, or disclosure. These systems include but are not limited to: limiting staff access to users' information, and the use of commensurate technical controls within our hosting infrastructure.

6) Third parties

1. We may provide some of Your Personal Information from time to time to Third Party Service Providers so that they can help us to serve You via the Product. In particular, We may use Third Party Service Providers to assist with information storage (such as cloud storage).
2. We may provide some of Your Personal Information to Third Party Service Providers for the purpose of analysing data or tracking usage. For example, We may use these services to find out where page requests come from, dates and times of page requests, details of any website that referred You to the Product, and other details about Your usage of the Product. This information enables Us to understand patterns of usage of the Product, and to improve the Product.
3. We may use Third Party Service Providers to host the Product. If this occurs, that Third Party Service Provider is likely to have access to some of Your Personal Information.
4. We may use Third Party Service Providers to fulfil orders in relation to the Product.
5. We may allow third parties to advertise on the Product. These third parties may use cookies in connection with their advertisements (see the "Cookies" clause in this Privacy Policy).
6. We may use Third Party Service Providers for the following services in relation to the Product: e.g. sending e-mails about product updates, providing search results through on-site search engine, providing repairs and maintenance for items purchased, processing transactions.
7. For Your information, some of Our Third Party Service Providers may be located outside Australia and may not be subject to Australian privacy laws. The countries or regions in which our Third Party Service Providers may be located include: USA, European Union.
8. Your Personal Information will not be sold or otherwise transferred to other third parties without Your approval.
9. Notwithstanding the other provisions of this Privacy Policy, We may provide Your Personal Information to a third party or to third parties in order to protect the rights, property or safety, of Us, Our customers or third parties, or as otherwise required by law.
10. We will not knowingly share Your Personal Information with any third parties other than in accordance with this Privacy Policy.
11. If Your Personal Information might be provided to a third party in a manner which is other than as explained in this Privacy Policy, You will be notified. You will also have the opportunity to request Us not to share that information.

7) Related entities

1. We may share Your Personal Information, including Personal Information that identifies You personally, with any of Our parent companies, subsidiary companies, affiliates or other trusted related entities.
2. However, We only share Your Personal Information with a trusted related entity if that entity agrees to Our privacy standards as set out in this Privacy Policy.

8) Combining information

1. We may combine, link or aggregate some of Your information in order to obtain a better understanding of Your requirements. This may enable Us to better design the Product and may also assist with Our business or administration requirements.
2. We may also share aggregated information with third parties but only if that aggregated information does not contain any information that identifies You personally.

9) How your information is used

1. We use Your Personal Information to help us improve your experience with Our Product. We may use Your Personal Information for purposes including but not limited to:
1. order fulfilment.
2. providing customer service to You.
3. marketing and advertising to You including both direct and indirect marketing and advertising and including marketing and advertising about products that may interest You based on Your personal preferences or demographics.
4. advising You about updates to the Product or related Items.
5. Market research; product development.

10) Vulnerable users

1. We may collect information from specific categories of users who may be particularly vulnerable, including: Children, Elderly, Neurodiverse.
2. Information collected from vulnerable users in accordance with this clause is collected for the purpose of: Information about age, gender, personal preferences, and usage habits is collected to enable us to improve the product and respond to user requirements.
3. Information collected from vulnerable users in accordance with this clause, is collected, used and if applicable, disclosed, in the following circumstances and in accordance with the following procedure: e.g. Name, age, location, and some personal preferences are collected when user registers. This information is used only by our product development team but may be shared with third parties which we hire in relation to product development. If this occurs, no personally identifiable information will be shared with those third parties.

11) Merger, restructure, or sale of our business

1. Part or all of Our business may be merged, restructured, or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy, or insolvency proceedings.
2. In the event that such a merger, restructure, or sale occurs as described in the preceding sub-clause hereof, We may transfer Your Personal Information, including personally identifiable information, as part of that merger, restructure, or sale.

12) Information you release

You acknowledge and agree that if You publish or submit Personal Information in publicly accessible sections of the Product (such as forums, bulletin boards, chat rooms, or other similar sections), then You are solely responsible for the release of that Personal Information and We are not liable or responsible in relation to the release of that Personal Information.

13) E-mail opt in / out

If You receive an e-mail from Us in relation to the Product and would prefer not to receive such correspondence in the future, You may follow the instructions in the e-mail to opt out of future correspondence. You may also contact Us, using the details at the bottom of this Privacy Policy, in order to opt out of future correspondence. We will make all reasonable efforts to promptly comply with Your requests. However, You may receive subsequent correspondence from Us while Your request is being handled.

14) Accessing, updating, and correcting your personal information

1. You have the right to request access to any of Your Personal Information which We are holding.
2. You have the right to request that any of Your Personal Information which We are holding be updated or corrected.
3. In order to request access, an update, or a correction to Your Personal Information, you may contact us using the details at the end of this Privacy Policy.

15) Disclaimer regarding security

By continuing to use the Product, You agree to the terms of this Privacy Policy. You acknowledge, agree and accept that no transmission of information or data via the internet is completely secure. You acknowledge, agree and accept that We do not guarantee or warrant the security of any information that You provide to Us, and that You transmit such information at Your own risk.

16) Changes to this policy

1. We may make changes to this Privacy Policy at any time in Our sole discretion.
2. If We make changes to this Privacy Policy, unless We obtain Your express consent to those changes, then such changes will only apply to any information that We obtain from You after the date that the changes take effect.
3. If We make changes to this Privacy Policy, Your continued use of the Product after the date that the changes take effect confirms that You acknowledge, accept, and agree to those changes.

17) Complaints

1. We take customer satisfaction very seriously. If You have a complaint in relation to Our handling of Your Personal Information, We will endeavour to handle it promptly and fairly. For Your information, an overview of Our complaints handling procedure is as follows:
1. Complaints are reviewed within 10 business days. After that period, We may contact You to request further information. If We accept fault then We will propose a resolution. In any case, We aim to provide a response within 20 business days.
2. If You have a complaint in relation to Our handling of Your Personal Information, You should use the following procedure to lodge Your complaint with Us: E-mail Us at complaints@dreamingking.com . Describe the nature of your complaint including any relevant dates, people involved, any consequences that have occurred, and what you believe should be done to rectify the issue.
3. If You are not satisfied with Our response to Your complaint, You may refer your complaint to the following external dispute resolution organisation: Office of the Australian Information Commissioner.

18) Contact us

You can contact us about this Privacy Policy using the following methods:

Mail
Privacy Officer
Dreaming King Productions Pty Ltd
GPO Box 1579
Brisbane, QLD. 4001. Australia.

e-mail
privacy@dreamingking.com